Contact Us


We have customer support staff ready to assist you 7 days a week. If you have any queries or problems, please do not hesitate to contact us via one of the methods below and we will do our utmost to help.

We aim to reply to all email within 24hrs and in most cases we are able to respond within the hour! Further more, we always send personal replies to your enquiries and never use automated replies or 'templates' when responding to our customers. To avoid any delays with our replies getting caught up in junk mail filters, we recommend adding enquiries@stonechest.com and customerservices@stonechest.com to your email allow list.

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contact us via email


General Enquiries
For pre-sales and general product enquiries, please email us at: enquiries@stonechest.com

Customer Services & Returns
For after-sales, order support and account help, please contact our customer services team at: customerservices@stonechest.com

Website Support
For help or feedback relating to our website, please contact our technical team at: support@stonechest.com




contact us via post


Postal mail and cheque payments should be sent to our registered correspondance address below. Please note: visits are strictly by appointment only.

Stone Chest
252 Beaconsfield Rd,
London,
SE9 4ED,
United Kingdom.




contact us via website

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